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When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

Why we use cookies

These pieces of information are used to improve services for you through, for example:

  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
  • analysing anonymised data to help us understand how people interact with government services so we can make them better.

You can learn more about these small files and how to manage them on the website of the Information Commissioner’s Office.

Cookies on Civil Service Learning

There are 2 types of cookie you may encounter when using Civil Service Learning:

  • 1st-party cookies: these are our own cookies, controlled by us and used to provide information about the usage of our site
  • 3rd-party cookies: these are cookies found in other companies’ internet tools that we are using to enhance our site, for example, Google Analytics who provide anonymised data about use of our site

We will endeavour to let you know before we store a cookie on your computer.